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Understanding Your Coverage

At Health Choice Insurance Co., our top priority is to provide you and your family with health care that meets your needs and is explained in a way that you understand. We partner with providers who share our commitment.

Without clear communication and understanding about your health care, important facts about your health and well-being may not be revealed and you may not receive the correct diagnosis, treatment or prescription.

The Partnership for Clear Health Communication: provides many communication tips for physicians and patients.

Patients are advised to ask three questions when visiting their health care provider, pharmacist or when preparing for a medical test or procedure:

  1. What is my main problem?
  2. What do I need to do?
  3. Why is it important for me to do this?

Asking these three questions can help you:

  • Take care of your health.
  • Prepare for medical tests.
  • Take medicines the right way.

If you still do not understand, let your doctor, nurse or pharmacist know you need further explanation of what you need to do. Try not to be nervous to ask your doctor questions. Your medical team wants you to let them know that you need help. They want you to how to prevent future illness or keep your condition in control.

Make sure you let your doctor, nurse, or technician know of any lifestyle changes. These include a change in diet, exercise, medications etc. It is important that you communicate with them as well as they communicate with you.

Health Choice recognizes the different backgrounds and cultures of our members. The plan is dedicated to offering services that are sensitive to the needs of our members. Also, Health Choice representatives are trained to be culturally aware and sensitive to member's needs.

For more information, call Member Services toll-free at 1-855-452-4242, Monday through Friday (except holidays), 8 a.m. - 5 p.m. TTY/TDD users can call 711. You may also contact us by e-mail at

Translation and Interpreter Services

All Health Choice Insurance Co. members are assigned a primary care provider (PCP) upon enrollment. If there is a doctor that is close to your home and speaks your language, we will assign that doctor as your PCP. You may call us at any time to change your PCP if you would rather have another doctor that is contracted with Health Choice Insurance Co. and has an office in your area.

If you need translation or interpreter services, please call our Member Services Department at 1-855-452-4242 at least four business days prior to your routine appointments to arrange translation services in time for your doctor or any other medical appointments.

You may also call us if you need any of our printed information in another language or a different format. There is no cost for translation services. Please call Member Services for instructions on obtaining culturally competent materials and/or services, including translated member materials.

If you are deaf and need the help of a signer call Member Services at 1-855-452-4242 and we will get one for you. TTY/TDD users can call 711.

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