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Member Rights and Responsibilities

As a Health Choice Insurance Co. Member, you have the right to:

  • Be treated with respect and dignity.
  • Have your enrollment and health information kept private, unless allowed by law.
  • Receive services without discrimination on the basis of race, color, national origin, disability, sex, religion or age.
  • Receive services and materials provided in a way that helps you understand your care. The following may help with:
    • Language Needs: includes having plan materials translated into Spanish. We have providers who speak languages other than English.
    • Hearing Needs: you may call Arizona Relay Services at 711 or 1-800-367-8939 (toll-free). This telephone relay, or TTY/TDD, is a free public service.
  • Choose a PCP or other providers from the Health Choice Insurance Co. online provider directory.
  • Make decisions about your healthcare. This includes agreeing to treatment, the right to refuse treatment and the right to a second opinion.
  • Receive information on available treatment options and alternatives, presented in a manner appropriate to your condition and ability to understand.
  • Create an advance directive that tells healthcare providers what kind of treatment you do or do not want if you become too sick to make your own healthcare decisions. We can provide you with information to create your own advance directives.
  • Obtain information about grievances, appeals and requests for a hearing.
  • Formally complain about Health Choice Insurance Co. You cannot be denied services if you file a complaint.
  • Request to see your medical records and ask that they be amended or corrected.
  • Be furnished healthcare services in accordance with access to care and quality standards.
  • Be sure that Health Choice Insurance Co. will not hold it against you if you choose to use any of your rights.

If you ever have a concern with any part of your healthcare, or you are not happy with the services you are receiving from Health Choice Insurance Co., please contact us at 1-855-452-4242. A Member Services Representative can assist you.

For further info on your rights under the ACA, please visit www.healthcare.gov/health-care-law-protections

Member Rights and Responsibilities

Health Choice Insurance Co.

For information and assistance, call toll-free: 1-855-452-4242

To obtain language or ASL interpretation services for your medical care: 1-855-452-4242

TTY/TDD: 711

You may also contact us by e-mail at

HOURS OF OPERATION

Member Services
Monday – Friday (except holidays),
8 a.m. – 5 p.m.

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